We currently accept payment by:
Visa, MasterCard, AMEX, direct debit, Zip Money, for all orders placed in store;
You authorise us to debit the amount that is payable in respect of an accepted order from you in accordance with your nominated payment method.
You must not pay, or attempt to pay, for a Product using any fraudulent or unlawful means.
Your nominated payment method may trigger fraud prevention protocols. In the event that this occurs, we may contact you to confirm additional details, or cancel the transaction.
To the extent permitted by law, we (and our assignees) exclude all liability for any loss or damage suffered or incurred by you (whether directly or indirectly) where a credit card, or Zip Money, account is used fraudulently or in an unauthorised manner.
Prices are displayed in Australian Dollars (AUD) unless otherwise stated. All prices include GST for Australian residents.
All products listed on our website are held in stock unless ‘marked out of stock’ within individual product descriptions. Out of stock products can not be ordered online until they are back in stock. If you require a larger quantity than what is available please email us and we can advise the product availability.
Most fabrics will fade and eventually wear out – that’s guaranteed, and for lovers of fabric, it’s part of their charm. How you treat them, however, will determine when that time will come. All Marlow & Finch fabrics are either cotton, polyester, linen or silk. If you have specific use outside the one for which the fabric is intended, and want to launder it in future, you do so at your own risk. Marlow & Finch accept no responsibility for damage to any fabrics after they have been laundered by you, the owner.
All our fabrics will shrink between 5 -10% depending on the temperature of the water. Reds and strong pinks will bleed if washed in hot water and strong detergents, and be aware that they cannot be left to soak, or stay wet for any length of time. The use of dryers will also shrink fabrics. Fabrics used as window furnishings should have the appropriate linings for conditions – we advise full sun protection wherever possible, for longer life. Unlined fabrics will always deteriorate quickly and must be washed with care: use mild detergent. Do not use enzymes, bleach or strong detergents. Hand wash in a tub, or in a bag if using machine washing, to protect them further.
We use Australia Post for our deliveries. Orders can be sent by Standard or Express Post depending on your choice at checkout. Please allow 3-4 days handling time and depending on your location 3-5 business days for Metropolitan areas and up to 10 business days for Regional areas for delivery. Delivery costs will be displayed at checkout and are subject to your location.
If you require an express courier service please arrange for the service, goods can be collected from our head office. Please email us before booking a courier to confirm that goods are ready for despatch.
Address for courier collection:
Marlow & Finch
1 Atchison Street
The maximum weight of a parcel sent via Australia post is 20kgs. If your order weighs more than 20kgs alternative shipping methods will have to be made. Please email us to arrange delivery methods.
Insurance to protect your delivery is not included in the postage. We recommend that you insure your delivery. If you do not insure your delivery, goods that are lost or stolen will be at your own risk.
We do not deliver internationally.
If the product is damaged in transit or we have sent the incorrect product, we will refund or replace the product at our expense. All returned products must be received within 14 days of delivery.
We don’t offer a refund if you change your mind when purchasing cushion covers, we only offer a credit note.
If you are returning a product to us please contact us via email to outline why you are returning the goods and whether you would like an exchange, refund or store credit. Returns must be made within 14 days of receipt. Please ensure the goods are adequately packaged to ensure they are not damaged during return transit.
Returned goods must be sent via Australia Post with tracking number as we are not responsible for missing or lost items. Please send items to the following address: 1 Atchison Street, St Leonards, 2065 . All refunds, exchanges & credits will only be given upon receipt of the returned goods.